Return and Exchange Policy

Introduction

At Qerat, we are committed to the quality of our products and customer satisfaction. If you are not satisfied with any product you have purchased, we offer a flexible return and exchange policy to ensure your expectations are met.

Return Period

Customers may request a return within 14 days from the date of receiving the shipment. The return period begins on the date the order is received and delivery is confirmed.

Return Conditions

To be eligible for a return, products must be in their original condition, unopened, and in sealed packaging. The original invoice or proof of purchase must also be provided. Products that have been used or clearly opened are not eligible for return.

Return Process

To initiate a return, customers must contact our Customer Service team via email or phone. Order details, shipment number, and any other required information must be provided. We will then provide the necessary instructions for the return shipment and any related requirements.

Shipping Costs

Qerat will cover return shipping costs in cases where the product is defective or an error was made in fulfilling the order. In all other cases, the customer may be responsible for the return shipping costs. Please note that if products are returned without complying with this Return Policy, any additional costs incurred may be borne by the customer.

Product Exchanges

If a customer wishes to exchange a product for another item, they may do so by following the same procedures used for returns. The product being exchanged must be in its original condition and unopened. Please note that the replacement product may only be shipped after the returned product has been received and inspected by the company.

Refunds

Once the returned product has been received and verified to comply with this Return Policy, a refund will be processed. Refunds may take between 5 and 10 business days to reach the customer, depending on the payment method used for the original order. Refunds will be issued using the original payment method whenever possible. If this is not feasible, we will contact the customer to arrange an alternative refund method.

Customer Satisfaction Guarantee

We strive to provide high-quality products and excellent customer service. If you have any questions or concerns regarding our products, please do not hesitate to contact us. We value your feedback and take all comments seriously as part of our commitment to continuously improving our services.